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customer selection

Call from the Dugout: Top Performing Auto Carriers All Do One Thing Really Well -  Aggressively Underwrite Suspicious Applications

 By John Macauley

Auto Insurance customers are changing - which means trouble for carriers

"We're not making money on direct, online business" is something we hear from a number of...

Show customers you are paying attention to them – and watch fraudsters run away

Direct insurance - whether by phone or over the internet - is fundamentally different from...

Things every insurer needs to know about auto insurance fraud

The auto insurance market suffers from a shockingly high level of fraudulent activity, yet we...

The best way to BEAT fraud is to avoid the people who are likely to Do fraud.

Imagine you're responsible for security for a sold out concert. You know that roughly 5% of the...